1. Return rights: We are committed to making you happy with every personalized jewelry product you purchase from Luxurypdress. Suppose you want to return the product for any reason. In that case, you can enjoy the right to return the product within 30 days after you receive it, as long as the product is intact, unused, and the original packaging, labels, and all accessories are intact. However, customized products are specially made according to your unique requirements, special promotional products are exceptional in price, and products that have been worn and affect secondary sales are usually not accepted for return unless these products have quality problems.

2. Return application process: If you plan to return the product, please get in touch with our customer service team first. You can use the following convenient methods: use our official website's online customer service function to communicate in real-time; send an email to the dedicated customer service mailbox: luxurypdress@hotmail.com When communicating with customer service, please clearly inform your order number and detailed reason for return. After verifying the relevant information, the customer service staff will issue you a return authorization code and guide you in detail on the subsequent steps.

3. Packaging and shipping preparation: Please carefully pack the goods after obtaining the return authorization code. Make sure that the goods are securely packed to avoid damage during transportation. Please attach the original purchase invoice or order receipt, which will help us process your return request quickly and accurately. At the same time, please clearly indicate the return authorization code prominently on the package so that we can quickly identify and process it when we receive it.

4. International logistics selection: We allow you to choose a reliable international logistics carrier to send the returned goods. However, to ensure a smooth and efficient return process, we recommend that you give priority to the following internationally renowned logistics partners: DHL, FedEx, or UPS. These logistics providers are experienced in international transportation, have a vast service network, and can provide safe and fast transportation guarantees for your return packages. Of course, if you have other trusted logistics providers, as long as they have international transportation qualifications and can provide adequate logistics tracking information, you can also choose them.

5. Freight cost: The international logistics freight generated by the return is usually borne by you. However, suppose you need to return the product because of quality problems of the product itself, or we make mistakes in the product description, delivery, etc. In that case, we will bear the corresponding shipping costs. In this case, please advance the shipping costs to complete the return shipment. After we receive and inspect the product, we will return the shipping costs to you using the original payment method.

6. Package tracking and processing: Please keep the logistics waybill and package tracking number properly after you send the return package. You can use the tracking number to check the transportation status of the package in real-time through the official website or mobile application of the selected logistics provider. We will start the inspection work immediately after receiving the return package. We will refund you within 5-7 working days if the product meets the return requirements. The refund will be returned according to your original payment method, and the specific arrival time may vary depending on the processing procedures of the payment institution and the bank.

7. Special case instructions: If the product you purchased is a set, please return the entire set of products when returning it. Otherwise, it may affect the processing of your return application. In addition, if the return package is lost or damaged during transportation, please inform the logistics company as soon as possible to settle the claim and inform us of the relevant situation. We will actively assist you in resolving the problem. Still, the final responsibility determination and handling results will be determined based on the logistics transportation contract and relevant laws and regulations. If you have any questions about the return policy or need further help, please do not hesitate to contact our customer service team. We are available to provide you with service at any time.