1. Delivery range: Luxurypdress is committed to providing services to customers worldwide. At present, our international delivery range covers many countries and regions around the world. Whether in Asia, Europe, America, Africa, or Oceania, as long as your area is within our delivery coverage, you can buy your favorite personalized jewelry decoration products, including necklaces, rings, earrings, and home decorations. If you are unsure whether your area is within the delivery range, please get in touch with our customer service staff for confirmation.

2. Delivery time: Our delivery team will quickly process your order after you successfully place an order and complete the payment. Generally, spot goods will be shipped within 1-3 working days. However, the delivery time may be slightly delayed if there are promotional activities, holidays, or other exceptional circumstances. We will promptly inform you of the estimated delivery time using your reserved contact information when placing the order. Customized products require additional production time so that the delivery time will be determined according to the specific customization requirements. We will inform you of the expected delivery cycle when you place your order.

3. Logistics method: To ensure that your package can be delivered safely and quickly, we work with many well-known international logistics partners to provide a variety of logistics delivery methods for you to choose from. Standard logistics methods include international express (DHL, FedEx, UPS, etc.) and registered postal parcels. Different logistics methods vary in transportation speed, freight, and package tracking services. International express usually has a faster transportation speed, generally within 3-7 working days, but the cargo is relatively high; registered postal parcels are more affordable, but the transportation time may be longer, about 10-20 working days, depending on the postal efficiency of the destination country and region. You can view and select the logistics method on the checkout page.

4. Shipping fee description: The freight depends on your chosen logistics method, order weight, and delivery address. During your order process, the system will automatically calculate and display the corresponding freight based on the delivery information you enter. For some countries and regions, we may provide free shipping for a certain amount of money, and the specific information will be displayed on the website's relevant pages. Due to the complexity of international logistics, additional fees may be incurred, such as tariffs, VAT, customs clearance fees, etc., which are usually borne by the recipient. Specific tax policies vary from country to country, and you can consult the local customs department for details.

5. Package tracking: We know your concern about the package's status so that we will provide detailed tracking information for each package sent. Once your order is shipped, you will receive a notification email or SMS with the logistics order number and tracking link. You can click on the tracking link or log in to the official website of the corresponding logistics company and enter the logistics order number to check the package's shipping status in real time and understand the package's current location and estimated delivery time. If you find any abnormalities during the package tracking process, please contact our customer service team immediately, and we will follow up with you.

6. Delivery delay and abnormal handling: Although we and our logistics partners will do our best to ensure that the package is delivered on time and accurately, international logistics involves multiple links and may be affected by unforeseen factors such as weather, traffic control, customs inspection, etc., resulting in delivery delays or abnormalities. If you encounter such problems, we will pay close attention to the package dynamics and promptly communicate and coordinate with the logistics supplier to solve the issue as soon as possible. At the same time, we will also proactively inform you of the latest status of the package. Suppose the package is lost, damaged, or has other serious problems. In that case, we will negotiate with you for solutions based on the specific situation, such as re-shipping, refunding, or providing corresponding compensation.

7. Notes: Please ensure the delivery address you fill in is accurate when placing an order, including the recipient's name, detailed address, contact number, and email address. We will not be responsible if the package cannot be delivered or returned generally due to incorrect address filling. At the same time, some countries and regions may have specific restrictions and regulations on imported goods, such as prohibiting the entry of goods of particular materials or styles. Before purchasing, please understand and comply with the relevant laws and regulations of the destination country and region to avoid unnecessary trouble. If you have any questions about our shipping policy or need further help, please get in touch with us through the customer service channels provided on our website, and our customer service team will serve you wholeheartedly.